SUPPORT

Support Calibration. Training

Help with course access, your account, progress, certificates, orders and technical issues.

SUPPORT TOPICS

What do you need help with?

Find help with the most common questions about your account, courses, progress, certificates and orders.

COURSE ACCESS & ACCOUNT

Accessing your training

Help with signing in, your account, course access or an enrolment that is not showing as expected.

PROGRESS & LEARNING

Course
progress

Questions about lesson progress, completion status, resuming training or what remains to complete.

CERTIFICATES

Course
certificates

Help with certificate availability, completion requirements or accessing a certificate after training.

ORDERS & PAYMENTS

Orders and payments

Questions about orders, payment confirmation, invoices or enrolment after purchase.

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions.

Check the answers below before contacting support. Many common
course and account questions can be resolved here.

I cannot access my course. What should I do?

Make sure you are signed in with the same email address used for your enrolment or purchase. If the course is still not visible, send us a support request and include the email address linked to your account and the course you are trying to access.

Why is my course progress not complete?

Course progress is updated as the required learning activities are completed. Video lessons must be watched for at least 90% before they count as completed, and all required course activities must be finished before the course can be completed.

Can I continue a course where I left off?

For courses that include a certificate, it becomes available after you have met the course completion requirements. Once available, you can access it from your learner account or from the completed course.

When will my course certificate be available?

Where can I find information about my order or payment?

Check your learner account for available order and billing information. If an order, payment or enrolment does not appear as expected, send us a support request with the email address used for the purchase and any available order details.

What should I include in a technical support request?

Tell us which course or account is affected, what you were trying to do, what happened and what you expected to happen. Include any visible error message where relevant. This helps us investigate the issue more efficiently.

CONTACT SUPPORT

Still need help?

If you cannot find the answer you need, send us the details of your issue. The more context you provide, the easier it is to identify the appropriate next step.

EXPERIENCE BEHIND THE SUPPORT

Practical help from real experience.

Calibration Training by e-Consilio combines professional training with decades of hands-on experience in calibration, technical services, software and system implementation. This practical background helps us understand your question in the context of real equipment, workflows and laboratory environments.

About Calibration Training