Privacy. Policy

1. Introduction

Calibration Training is operated by e-Consilio B.V., a company registered in the Netherlands.

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, share and protect personal data when you:

• Visit or use the calibration.training website.
• Contact us through our contact or support forms, or by email.
• Create or use a learner account.
• Enrol in or access Self-Paced Online Training courses.
• Participate in learning activities, quizzes or assessments.
• Receive or access course completion certificates.
• Purchase training courses through our online checkout.
• Otherwise communicate with us about our training services.

This Privacy Policy also explains your rights regarding your personal data and how you can exercise those rights.

Certain third-party service providers, including payment service providers, may process personal data under their own privacy notices and legal responsibilities. Where relevant, we explain their roles in this Policy.

Privacy enquiries: privacy@calibration.training

For further information about the company operating this website, please refer to the contact details provided in this Privacy Policy.

2. Data Controller and Contact Details

The data controller responsible for the processing of personal data described in this Privacy Policy is:

e-Consilio B.V.
Operating under the name Calibration Training

Eisenhowerstraat 22
6416 HH Heerlen
The Netherlands

Chamber of Commerce (KvK): 73422681
VAT identification number: NL8595.32.689.B01

Website: https://calibration.training
General enquiries: contact@calibration.training
Course and account support: support@calibration.training
Privacy enquiries: privacy@calibration.training
Telephone: +31 6 5462 6393

For questions about this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, please contact us at:

privacy@calibration.training

e-Consilio B.V. is responsible for determining the purposes and means of the personal data processing activities for which it acts as data controller.

Certain third parties, including Paddle in connection with its role as Merchant of Record, may act as independent data controllers for specific processing activities. Their respective roles and responsibilities are explained further in this Privacy Policy.

3. Categories of Personal Data We Process

Depending on how you interact with calibration.training, we may process the following categories of personal data.

3.1 Contact and Identification Data

This may include your name, email address, telephone number, organisation, country and other contact information that you provide when contacting us, registering for training or using our services.

3.2 Learner Account Data

When you create or use a learner account, we may process your account identification details, username, email address, account status, enrolment information and information necessary for account authentication and security.

3.3 Course Enrolment and Learning Progress

We may process information about courses in which you are enrolled, course access dates, learning activities, lesson completion, course progress and completion status.

3.4 Assessment and Certificate Data

Where a course includes quizzes, assessments or certificates, we may process assessment attempts, results, completion dates, certificate eligibility and issued certificate information.

3.5 Purchase and Transaction Data

Where you purchase training, we may receive or process information necessary to identify the relevant purchase, purchased courses, transaction references, payment status, enrolment status and applicable refunds or cancellations.

Payments are processed through Paddle, acting as Merchant of Record. Payment details collected directly by Paddle, such as card information, are subject to Paddle's own processing arrangements and privacy information.

3.6 Communications and Support Data

When you contact Calibration Training, we may process your contact details, the content of your enquiry, relevant correspondence and information reasonably necessary to investigate or resolve your request.

This may include information submitted through our Contact and Support forms or communicated by email.

3.7 Technical, Security and Usage Data

When you visit or use the website and learning platform, certain technical information may be processed, such as IP addresses, browser and device information, access timestamps, security events and diagnostic information.

The precise information collected depends on the technologies and services used to operate, maintain and protect the website.

3.8 Cookies and Similar Technologies

The website may use cookies or similar technologies for essential website functions, account sessions, learning platform operation and, where applicable, other purposes.

Further details about the technologies used, their purposes and available choices will be provided in our Cookie Policy.

Where consent is legally required, the relevant technologies will be subject to appropriate consent arrangements.

3.9 Information You Choose to Provide

You may voluntarily provide additional information when contacting us or requesting support.

Please avoid including unnecessary sensitive personal data in contact forms or support messages.

Where such information is provided, we will handle it in accordance with applicable data protection requirements.

4. Purposes and Legal Bases for Processing

We process personal data only where we have a valid legal basis under applicable data protection law, including Article 6 of the General Data Protection Regulation (GDPR).

Depending on the purpose and circumstances, we rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide training services under a contract with the individual concerned or to take steps at that individual's request before entering into a contract.
• Compliance with a legal obligation: where processing is necessary to meet applicable legal requirements.
• Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by the rights and freedoms of the individuals concerned.
• Consent: where we request and obtain valid consent for a specific processing purpose.

4.1 Responding to Enquiries and Support Requests

We process contact details, enquiry content and related correspondence to respond to questions, provide information about our training services and handle support requests.

Depending on the circumstances, the legal basis may be performance of a contract, steps requested before entering into a contract or our legitimate interest in responding to enquiries and providing customer support.

4.2 Managing Learner Accounts

We process account identification details and relevant authentication information to create, administer and secure learner accounts.

Where processing is necessary to provide a training service under a contract with the learner, we rely on performance of that contract.

Where a learner's access is arranged through an organisation rather than a contract directly with the learner, another applicable legal basis, such as legitimate interests, may be relevant.

4.3 Providing Courses and Recording Learning Progress

We process course enrolment details, access information, learning activities, lesson completion and progress records to provide purchased training services and administer participation.

The legal basis depends on the relevant contractual arrangements and may include performance of a contract or legitimate interests in administering training for designated learners.

4.4 Assessments and Certificates

We process assessment results, completion information and certificate-related details to evaluate course completion and administer certificates where included in the training service.

The applicable legal basis may be performance of a contract or legitimate interests, depending on the relationship between the purchaser, learner and Calibration Training.

4.5 Purchase Administration and Transaction Management

We process relevant purchase references, course entitlements, payment status and cancellation or refund information to administer enrolments, provide purchased training and handle transaction-related enquiries.

The legal basis may include performance of a contract, compliance with legal obligations or legitimate interests, depending on the processing activity.

Paddle, acting as Merchant of Record, separately determines the legal bases for processing activities for which it acts as an independent data controller.

4.6 Website Operation and Security

We may process technical information, access logs and security-related data where necessary to operate, maintain, troubleshoot and protect our website and learning platform.

Depending on the processing activity, we may rely on legitimate interests or compliance with a legal obligation.

Our legitimate interests include maintaining a secure and reliable learning environment, preventing unauthorised access and investigating technical problems.

4.7 Legal Obligations and Disputes

We may process relevant personal data where necessary to comply with applicable legal obligations, respond to lawful requests or establish, exercise or defend legal claims.

The applicable legal basis may include compliance with a legal obligation or legitimate interests, depending on the circumstances.

4.8 Optional Marketing Communications

Where we send optional marketing communications requiring consent, we will request that consent separately from acceptance of our Terms & Conditions or registration for training.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Any other legal basis relied upon for a particular type of commercial communication must comply with applicable marketing and data protection legislation.

4.9 Cookies and Similar Technologies

Strictly necessary technologies may be used where permitted by applicable law to provide essential website and learning platform functions.

Where consent is required for non-essential cookies or similar technologies, we will request that consent before using them.

Further information about the technologies used, their purposes and available choices will be provided in our Cookie Policy.

4.10 Assessment of Legal Bases

The legal basis applicable to a particular processing activity depends on its actual purpose, the individuals concerned and the relevant contractual relationship.

Where legitimate interests are relied upon, we will assess the necessity of the processing and balance those interests against the rights and freedoms of the individuals concerned.

We do not treat acceptance of our Terms & Conditions as consent to all processing activities.

5. Sharing Personal Data with Third Parties

We may share personal data with trusted third-party service providers where this is necessary to operate calibration.training, provide our training services, administer purchases, communicate with learners or comply with applicable legal obligations.

We do not sell personal data to third parties.

5.1 Website Hosting and Technical Infrastructure

We use external hosting and technical service providers to operate, maintain and secure the calibration.training website and its associated systems.

These providers may process personal data as necessary to deliver their services, including website account information, technical information and data stored within the learning platform.

Our current website hosting provider is Hostinger.

5.2 Learning Management System

Calibration Training uses WordPress and Tutor LMS, together with related software components, to provide learner accounts, course enrolments, learning activities, assessments and certificates.

Personal data processed through these systems may be accessible to relevant technical service providers where necessary for the provision of their services.

The use of a software product does not, by itself, mean that its developer receives all personal data stored within our website.

5.3 Payment Processing and Paddle

Online course purchases are processed through Paddle, acting as Merchant of Record and authorised reseller.

Paddle may process purchaser identification details, billing information, transaction details, payment information, tax-related information and refund or dispute information in accordance with its applicable contractual arrangements and privacy information.

Calibration Training may receive transaction and enrolment information necessary to provide purchased courses, administer access rights and respond to relevant enquiries.

Paddle may act as an independent data controller for processing activities undertaken in its own capacity as Merchant of Record.

5.4 Email and Business Communications

We use Microsoft 365 to receive, store and manage business correspondence, including messages sent to our Contact, Support and Privacy mailboxes.

We currently use Hostinger's email infrastructure to send automated website emails, including notifications generated through our website forms.

Depending on the nature of the communication, relevant personal data may be processed by these providers for the delivery, storage and security of email communications.

5.5 Professional Advisers and Legal Obligations

Where reasonably necessary, we may share relevant personal data with professional advisers, such as legal or accounting advisers, subject to applicable confidentiality and data protection requirements.

We may also disclose personal data where required by applicable law, a valid legal obligation or a lawful request from a competent authority.

5.6 Protection of Personal Data

Where a service provider processes personal data on our behalf as a processor, we will ensure that appropriate contractual arrangements are in place as required by applicable data protection law.

Where a third party acts as an independent data controller, that party is responsible for its own processing activities in accordance with applicable law.

We limit the sharing of personal data to what is reasonably necessary for the relevant purpose and apply appropriate organisational and technical safeguards.

Information about any relevant international transfers of personal data is provided separately in this Privacy Policy.

6. International Transfers of Personal Data

Calibration Training is operated by e-Consilio B.V., a company established in the Netherlands.

In providing our website, online training services, payment facilities and business communications, personal data may be processed by service providers or their authorised subprocessors located outside the European Economic Area (EEA), or may be accessed from countries outside the EEA.

Where personal data is transferred to a country outside the EEA and the General Data Protection Regulation (GDPR) applies, we will ensure that the transfer complies with the applicable requirements of Chapter V of the GDPR.

Depending on the circumstances, appropriate transfer mechanisms may include:

• An adequacy decision issued by the European Commission for the relevant country or transfer framework.
• Standard Contractual Clauses approved by the European Commission, together with supplementary safeguards where required.
• Another transfer mechanism or derogation permitted under applicable data protection law, where its conditions are satisfied.

Where Standard Contractual Clauses are used, we will assess whether additional measures are necessary in light of the circumstances of the transfer.

We will take reasonable steps to ensure that relevant service providers and subprocessors are subject to appropriate contractual and organisational safeguards.

The applicable transfer arrangements depend on the services used, the location of the relevant recipients and the nature of the personal data involved.

Individuals may contact us for further information about applicable international transfer safeguards and, where relevant, how to obtain a copy of those safeguards or information about where they are available.

Privacy enquiries: privacy@calibration.training

Nothing in this section limits rights granted to individuals under applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or otherwise processed, subject to applicable legal, contractual and regulatory requirements.

The applicable retention period depends on the type of personal data, the purpose of processing and any relevant legal obligations.

7.1 Learner Accounts and Course Enrolments

We retain learner account information and course enrolment records for as long as necessary to provide and administer the relevant training services, maintain valid course entitlements and fulfil applicable legal obligations.

Each individually purchased Self-Paced Online Training course provides twenty-four (24) months of access from the date on which the course is first made available to the designated learner.

The expiry of a Course Access Period does not automatically require the immediate deletion of all associated personal data.

7.2 Learning Progress, Assessments and Certificates

We retain relevant learning progress, assessment results, course completion records and certificate information for as long as necessary to administer the training service, establish completion, handle relevant enquiries and fulfil applicable legal or contractual obligations.

Certificates remain available for viewing or downloading through the learning platform only during the applicable Course Access Period, as described in our Terms & Conditions.

The end of certificate download availability does not necessarily mean that all underlying completion or certificate records are immediately deleted.

7.3 Purchase and Transaction Records

We retain relevant purchase and transaction administration records for as long as required by applicable accounting, tax and other legal obligations, or as otherwise necessary to establish, exercise or defend legal claims.

Paddle, acting as Merchant of Record, determines retention periods for personal data processed under its own responsibility in accordance with its applicable privacy information and legal obligations.

7.4 Contact and Support Correspondence

We retain contact and support correspondence for as long as reasonably necessary to respond to enquiries, resolve reported issues, maintain relevant records and handle possible follow-up questions or disputes.

Where correspondence is no longer necessary for these purposes and no applicable legal obligation requires continued retention, it will be deleted or otherwise handled in accordance with our retention procedures.

7.5 Technical and Security Information

Technical logs, diagnostic information and security-related records are retained for periods appropriate to their operational or security purposes, taking account of applicable legal requirements.

The actual retention periods may depend on the relevant hosting provider, system configuration and security arrangements.

7.6 Legal Claims and Mandatory Retention

Where necessary, we may retain relevant personal data for longer periods to comply with applicable legal obligations or to establish, exercise or defend legal claims.

Such retention will be limited to the information and period reasonably necessary for the relevant purpose.

7.7 Deletion, Anonymisation and Retention Reviews

When personal data is no longer required for a valid processing purpose and no applicable retention obligation or lawful justification remains, we will delete or anonymise it as appropriate.

We will review our retention practices and apply reasonable procedures for the management and deletion of personal data.

Individuals may request information about applicable retention periods or the criteria used to determine them by contacting:

Privacy enquiries: privacy@calibration.training

8. Data Security

We take the security of personal data seriously and implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, unlawful disclosure, alteration, destruction or other unlawful processing.

The measures we apply are determined by the nature, scope, context and purposes of the processing, taking account of the risks to the rights and freedoms of individuals.

8.1 Access Control

We restrict access to personal data to authorised persons who require such access for legitimate business, administrative, technical or support purposes.

Access permissions are managed according to the responsibilities of the persons concerned and the requirements of the relevant systems.

8.2 Website and Learning Platform Security

We take reasonable measures to maintain the security of the calibration.training website, learner accounts and learning platform.

These measures may include access controls, software maintenance, security updates, monitoring and other safeguards appropriate to the relevant systems and identified risks.

8.3 Protection of Communications and Stored Data

We use appropriate security measures to protect personal data during transmission and storage, taking account of the technologies and service providers involved.

The specific safeguards depend on the nature of the data, the processing activity and the technical arrangements in place.

8.4 Service Providers

Where third-party service providers process personal data on our behalf, we assess and apply appropriate contractual, organisational and technical safeguards in accordance with applicable data protection requirements.

Service providers acting as independent data controllers are responsible for their own processing activities under applicable law.

8.5 Personal Data Breaches

Where we become aware of an actual or suspected personal data breach, we will assess the circumstances and take appropriate measures in accordance with applicable data protection law.

Where legally required, we will notify the competent supervisory authority and, where applicable, affected individuals within the relevant statutory time limits.

8.6 Learner Account Security

Learners are responsible for keeping their login credentials confidential and for taking reasonable precautions to protect their accounts.

Learners should contact Calibration Training if they become aware of, or reasonably suspect, unauthorised access to their accounts.

Support: support@calibration.training

8.7 Ongoing Security Review

We review and adjust relevant security measures where appropriate, taking account of changes in our systems, services, identified risks and applicable legal requirements.

Although we take appropriate measures to protect personal data, no internet-based system can be guaranteed to be completely free from security risks.

This does not limit our obligations under applicable data protection law.

For privacy-related questions, please contact:

Privacy enquiries: privacy@calibration.training

9. Your Data Protection Rights

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you may have the following rights in relation to your personal data.

The availability and scope of these rights depend on the circumstances, the applicable legal basis and any relevant statutory conditions or exceptions.

9.1 Right of Access

You have the right to request confirmation of whether we process personal data concerning you and, where applicable, to obtain access to that data and the information required by law.

9.2 Right to Rectification

You have the right to request the correction of inaccurate personal data and, where applicable, the completion of incomplete personal data.

9.3 Right to Erasure

You may request the deletion of personal data concerning you where the applicable legal conditions are met.

This right is not absolute. We may be required or permitted to retain certain information where necessary to comply with a legal obligation, establish, exercise or defend legal claims, or rely on another applicable statutory exception.

9.4 Right to Restriction of Processing

You may request that we restrict the processing of your personal data in circumstances specified by applicable law, including certain situations involving disputed accuracy or the lawfulness of processing.

9.5 Right to Data Portability

Where the applicable legal requirements are satisfied, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

9.6 Right to Object

You have the right to object to processing based on legitimate interests, including profiling based on those interests, in accordance with applicable law.

Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.

9.7 Right to Withdraw Consent

Where we rely on your consent for a particular processing activity, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9.8 Rights Relating to Automated Decision-Making

Where applicable, you have rights concerning decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

Further information will be provided where such processing takes place and applicable law requires it.

9.9 How to Exercise Your Rights

You may submit a request concerning your data protection rights by contacting:

Privacy enquiries: privacy@calibration.training

Please provide sufficient information for us to understand and process your request.

Where reasonably necessary, we may request additional information to verify your identity before disclosing or modifying personal data.

We will respond to requests without undue delay and, in principle, within one month of receipt, subject to any extension permitted under applicable law.

Exercising your rights is generally free of charge. Fees or refusal may apply only where permitted by applicable law, including in cases of manifestly unfounded or excessive requests.

9.10 Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

Website: https://autoriteitpersoonsgegevens.nl

You may also have the right to lodge a complaint with a supervisory authority in another relevant EU or EEA country.

Nothing in this Policy limits your rights or remedies under applicable data protection law.

10. Cookies and Similar Technologies

Calibration Training may use cookies and similar technologies to operate, maintain, secure and improve the calibration.training website and its online learning platform.

Cookies are small data files that may be stored on your device when you visit a website. Similar technologies may also be used to store or access information, remember preferences or support website functionality.

10.1 Strictly Necessary Technologies

Certain cookies and similar technologies may be necessary to provide services explicitly requested by users, including essential website functions, secure learner account sessions, authentication and access to purchased courses.

Where the applicable legal requirements for an exemption are satisfied, these technologies may be used without prior cookie consent.

10.2 Functional Technologies

Some technologies may be used to remember user preferences or support specific website and learning platform functions.

Whether consent is required depends on their actual purpose, technical operation and applicable law.

10.3 Analytics and Performance Technologies

Where analytics or performance measurement technologies are used, their purpose may include understanding website usage, identifying technical problems and improving the user experience.

The use of these technologies will be assessed against applicable privacy and cookie requirements. Where consent is required, it will be requested before the relevant technologies are activated.

10.4 Marketing and Tracking Technologies

Where marketing, advertising or cross-site tracking technologies are used, we will obtain prior consent where required by law.

Refusing consent to optional marketing or tracking technologies will not prevent access to essential website functions or purchased training services.

10.5 Third-Party Content and Video Playback

Certain learning materials may be delivered using video players or other technologies provided by third parties.

Such technologies may involve cookies, local storage or other forms of data processing.

We aim to configure the learning platform so that learners can access purchased training content without being required to accept optional marketing or tracking technologies.

Where a particular third-party component requires consent or additional privacy information, we will provide appropriate choices and information in accordance with applicable law.

10.6 Cookie Choices and Withdrawal of Consent

Where consent is required, users will be provided with appropriate options to accept or reject the relevant technologies.

Users will also be able to withdraw previously given consent in accordance with applicable legal requirements.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

10.7 Further Information

Additional information about the cookies and similar technologies actually used on calibration.training, including their purposes, providers, applicable retention periods and available choices, will be provided in our separate Cookie Policy.

For privacy-related questions, please contact:

privacy@calibration.training

11. Children's Privacy

Calibration Training provides professional training in calibration, metrology, calibration software and related technical subjects.

Our Self-Paced Online Training courses are intended exclusively for individuals aged eighteen (18) years or older.

Individuals under the age of eighteen (18) are not permitted to register for a learner account, purchase, enrol in or participate in Self-Paced Online Training courses through calibration.training.

Our website is intended for a professional audience and is not specifically directed at children. We do not knowingly target children with marketing activities.

Where an organisation purchases training for an employee or another designated learner, that learner must also be at least eighteen (18) years old.

We may take reasonable and proportionate steps to confirm that prospective learners meet the applicable minimum age requirement, in accordance with data protection law and the principle of data minimisation.

If we become aware that a learner account has been created for a person under eighteen (18), we will review the circumstances and take appropriate action, which may include restricting access or closing the affected learner account.

Any associated purchase, cancellation or refund will be handled in accordance with applicable contractual arrangements, consumer protection law and the relevant Paddle Buyer Terms.

We will not retain personal data relating to an ineligible account longer than necessary unless continued retention is required or otherwise permitted by applicable law.

Parents, legal guardians and other individuals with concerns about personal data relating to minors may contact us at:

Privacy enquiries: privacy@calibration.training

Nothing in this section limits the rights of children or other individuals under applicable data protection law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our training services, website functionality, personal data processing activities, service providers or applicable legal requirements.

The current version of this Privacy Policy will be made available on calibration.training, together with its effective date.

Where changes materially affect how we process personal data or the rights of individuals, we will provide additional information or notification where required by applicable data protection law.

Where a new processing activity requires consent, we will obtain valid consent before carrying out that activity. An update to this Privacy Policy does not, by itself, constitute consent or establish a lawful basis for additional processing.

Previous versions of this Privacy Policy may be retained for administrative, legal and evidential purposes.

We will review this Privacy Policy when relevant changes occur to help ensure that the information provided remains accurate, transparent and consistent with our actual processing activities.

Nothing in this section limits the rights of individuals under applicable data protection law.

13. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, how we process your personal data or how to exercise your data protection rights, please contact:

Calibration Training by e-Consilio B.V.

Eisenhowerstraat 22
6416 HH Heerlen
The Netherlands

Chamber of Commerce (KvK): 73422681
VAT identification number: NL8595.32.689.B01

Privacy enquiries: privacy@calibration.training
General enquiries: contact@calibration.training
Course and account support: support@calibration.training

Telephone: +31 6 5462 6393
Website: https://calibration.training

Contact: https://calibration.training/contact/
Support: https://calibration.training/support/

For requests concerning access to, correction or deletion of personal data, restriction of processing, data portability, objection or withdrawal of consent, please use the privacy email address above.

We may request additional information where reasonably necessary to verify your identity and protect your personal data against unauthorised disclosure or alteration.

We will handle privacy-related requests in accordance with applicable data protection legislation and the response periods described in this Privacy Policy.

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

Website: https://autoriteitpersoonsgegevens.nl

Nothing in this Privacy Policy limits your rights or remedies under applicable data protection law.